The Regional Social Security Forum for Europe took place in Baku, Azerbaijan from 14 to 16 May 2019 whose focus was centered on the discussions about the good practices implemented by each member state, to improve the service in the field of social security.
Focusing on the service improvement toward the social security scheme users, the International Social Security Association (ISSA) not only assessed the countries that had managed to create applications and services that facilitate scheme users across Europe, but also organized panels for discussion.
Part of one of the panels was nominated as a moderator Mr. Astrit Hado, Director General of the Social Insurance Institute.
In this panel, representatives of Germany, France, Finland and Latvia presented to the participants new approaches in the field of communication with the citizens of their countries regarding social security schemes.
Through his speech, Mr. Hado emphasized that changing the way of communicating with citizens about the social security scheme is the first step to bring them closer to this scheme so that the benefit they will have from it, will be the maximum and in accordance with what the relevant legislation provides to them.